Refund and Returns Policy

You have 14 days from receipt to request a return of a sealed, unopened kit.

The kit must be in the same condition in which you received it: sealed, unopened, unused and in its original packaging. You will also need the receipt or proof of purchase. For hygiene and health protection reasons, returns of opened or used kits are not accepted.

To start a return, you can contact us at shopyzulo@gmail.com. Please note that returns must be sent to the following address: Calle Jesús y María, 42, Pizarra, Málaga, Spain.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, you can contact us at shopyzulo@gmail.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (like special orders or personalized items) and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period For hygiene and health protection reasons, returns of opened or used kits will not be accepted. If the kit is sealed and unopened, you may withdraw within 14 days of receipt.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at shopyzulo@gmail.com.